1. Introduction

Tawhay Wellness (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your information when you visit our website (tawhaywellness.com), use our services, purchase products, or engage with our content.

Please read this policy carefully. If you do not agree with our policies and practices, please do not use our site or services.

2. Information We Collect

• Information You Provide Directly:
  – Name, email address, and phone number when you sign up for our email list, download a lead magnet, or create an account
  – Billing and shipping address when you purchase products or courses
  – Payment information processed through our payment processor (we do not store credit card details directly)
  – Messages, feedback, and inquiries sent through contact forms or email
  – Information provided when you register for workshops or courses
• Information Collected Automatically:
  – Browser type, IP address, and pages visited through Google Analytics
  – Cookies and similar tracking technologies to understand site usage
  – Information about your device, operating system, and internet service provider
• Information from Third-Party Services:
  – MailerLite: email engagement and subscription data
  – WooCommerce: purchase history and account information
  – Spotify: podcast listening data (aggregated only; we do not receive personal identifiers)
  – Payment processors: transaction records for order fulfillment

3. How We Use Your Information

We use your personal data for:
– Delivering courses, workshops, and products you purchase
– Sending you emails about new content, courses, and updates (only if you have opted in)
– Processing payments and sending order confirmations
– Responding to your inquiries and providing customer support
– Improving our website, services, and user experience
– Complying with legal obligations
– Preventing fraud and ensuring the security of our services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (GDPR/Data Privacy Act)

We process your personal data based on:

• Your consent (when you sign up for email or create an account)
• Performance of a contract (when you purchase a product or course)
• Legitimate business interests (improving services, analytics, security)
• Legal compliance (tax records, business obligations)
• If you are located in the European Union, you have rights under GDPR. If you are in the Philippines, you have rights under the Data Privacy Act of 2012.

5. Sharing Your Information

We share your information only with:

• Service providers who assist us (MailerLite for email, WooCommerce for e-commerce, payment processors, hosting providers)
• Legal authorities if required by law or to protect our rights
• Other parties with your explicit consent
• Our service providers are contractually obligated to use your information only to provide services to us and to protect your data with reasonable security measures.

6. Data Retention

We retain your personal data for:

• Email subscribers: as long as you remain on the list or until you unsubscribe
• Course students: for the duration of your enrollment and one year after for support
• Purchase records: as required by Philippine tax law (minimum three years)
• Website analytics: Google Analytics retains data for 26 months by default
  You can request deletion of your personal data at any time, subject to legal and contractual obligations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Opt out of marketing emails (unsubscribe link in every email)
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at hello@tawhaywellness.com.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Track site usage and improve user experience through Google Analytics
• Provide a better shopping experience on WooCommerce
• You can disable cookies in your browser settings, though this may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites (Spotify, social media, etc.). We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Tawhay Wellness services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

11. Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to taking appropriate precautions.

12. International Data Transfers

If you access our website from outside the Philippines, your information may be transferred to and processed in the Philippines. By using our site, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the “last updated” date at the top of this policy and, if required, by email or prominent notice on the website.

Your continued use of the site following changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

Tawhay Wellness Email: hello@tawhaywellness.com Address: Unit 209 University Courtyard, La Salle Avenue, Bacolod City, Philippines

We will respond to your inquiry within 15 business days.